ICN eLearning Portal How To User Guide 2017-06-14T12:47:25+00:00

End User Manual

Welcome to ICN’s eLearning Portal. This manual is an end user guide, explaining how you as a user can navigate the features and functions of the eLearning platform. We’ll take a step-by-step look at all the features to make sure you are comfortable. Let’s get started!

Download a PDF version of the complete End User Manual

Download ICN eLearning Portal End User Manual

How To Videos

How To Register as a New User

How To Enroll In A New Course

Common How-Tos

Click on the toggle to open the How-to

If you have already received your login credentials via email, you can start using the eLearning Portal at www.theicn.org/elearning. To gain access, insert your username and password in the login page.

ICN eLearning Portal login screen image

If you’ve forgotten your password, you can recover it by clicking Forgot your password? on the login page.

ICN eLearning Portal password reset screenshot

In the Password or Username lost? window you’ll need to insert either your e-mail address or your username. The system will then send you an e-mail with instructions on how to create a new password. Click SEND to confirm the operation.

ICN’s eLearning Portal requires self-registration to create a profile within the system. Click REGISTER to create a profile. Profiles are meant for individual use.

ICN eLearning Portal self registration screenshot

Fill in all of the required details, and we recommend that you fill in the optional details as well. Click REGISTER.

ICN eLearning Portal self registration new user screenshot

Profile creations required that you verfiy your email address.

ICN eLearning Portal self registration Thank You page screenshot

Login to your email account, click on the email from helpdesk@theicn.org.

ICN eLearning Portal self registration confirmation e-mail screenshot

Click the link provided within 48 hours of profile creation to verify your account and begin taking online courses.

ICN eLearning Portal self registration confirmation email screenshot with confirmation link

Once your email address is verified, you will be able to log in with the credentials you created and click SIGN IN.

ICN eLearning Portal self registration login window screenshot

Enrolling in an online course is easy. Once you are logged in, either use the search bar at the top of the screen to search for the course you want to take or click View Full Catalog in the Course Catalog to browse through the available courses.

ICN eLearning Portal Enrolling Online Course

Once you find the course of interest, click ENROLL.

ICN eLearning Portal enroll for a course screenshot 2

You can read through ABOUT THIS COURSE, CONTENT, and ADDITIONAL INFORMATION.  If it is the course you want to take, click ENROLL again.

ICN eLearning Portal enroll in a course screenshot 3

You can read through ABOUT THIS COURSE, CONTENT, and ADDITIONAL INFORMATION.  If it is the course you want to take, click ENROLL again.

ICN eLearning Portal enroll in a course screenshot 4

Once you have logged in, click on in the top left-hand corner of the screen.

ICN eLearning Portal Reset Password Screenshot 01

Then click the icon to edit your profile.

ICN eLearning Portal Change Password Screenshot 02

Under My Profile you have access to change your first and last name and email address. Under Change Password, you can change your password. Preferences allows you to change your time zone and language settings.

ICN eLearning Portal Change Password Screenshot 3

Use the catalog search and filter features to help you find the course(s) you are looking to enroll in.

The global search feature at the top of the eLearning Portal searches titles of courses, any words within the description of a course, and course materials within a course.

ICN eLearning Portal Catalog Search Screenshot 1

The Course Catalog Filters helps user filter down what they are looking for and use the search feature to search the filtered options.

ICN eLearning Portal Catalog Filters How-to Screenshot 2

Users do not have to finish online course all at one time. The eLearning Portal allows you to resume course where you last left off. Go to www.theicn.org/elearning and SIGN IN.

ICN eLearning Portal How-To resume a course screenshot 1

You can access your enrolled course in two ways: the Dashboard or the main menu. We’ll cover the Dashboard option first. When you log in, you are brought straight to your Dashboard which is full of quick links.

Click the View My Courses quick link in the My Courses box.

ICN eLearning Portal How-to resume a course screenshot 2

The second way is to use the main menu. Click on  in the top left-hand corner of the screen and click My Courses and Learning Plans.

ICN eLearning Portal How-to resume a course screenshot 3

Both of those will take you to the My Courses and Learning Plans page. Click the course you would like to resume.

Click RESUME WHERE YOU LEFT OFF in one of the two places shown below.

ICN eLearning Portal How-to resume a course screenshot 4

Certificates of completion are generated after all course content, quizzes, and the course evaluation is completed. You can access certificates of completion in two ways: the Dashboard, the main menu or from the completed course. We’ll cover the Dashboard option first. When you log in, you are brought straight to your Dashboard which is full of quick links.

Click the View My Certificates quick link in the My Certificates box.

ICN eLearning Portal How-to obtain a certificate screenshot 1

This link takes you directly to My Activities and Course.

The second way is to use the main menu. Click on in the top left-hand corner of the screen and click My Activities.

ICN eLearning Portal How-to obtain a certificate screenshot 2

On your My Activities page, click Courses.

ICN eLearning Portal How-to obtain a certificate screenshot 3

Courses shows all the course you have subscribed to, in progress, and completed. The completed courses will have a certificate icon next to them. Click on certificate icon to the right to your completed course.

Select Open with Adobe Acrobat and click OK

ICN eLearning Portal How-to obtain a certificate screenshot 4

This will open your certificate as a PDF where you can print and/or save it.

The last way is to access the completed course. From the Dashboard, click the View My Courses quick link in the My Courses box.

ICN eLearning Portal How-to obtain a certificate screenshot 5

 From there click any course marked DONE.

ICN eLearning Portal How-to obtain a certificate screenshot 6

Click DOWNLOAD YOUR CERTIFICATE from inside the course to open and save a PDF as mentioned before.

ICN eLearning Portal How-to obtain a certificate screenshot 7

Badges and points can be earned for completing various tasks within the eLearning Portal. Those tasks and points are listed below.

POINTS TASK
250 5 Courses Completed
500 10 Courses Completed
1000 20 Courses Completed
750 Completed a Learning Plan
100 Completed 1 hour Course
200 Completed 2 hour Course
300 Completed 3 hour Course
400 Completed 4 hour Course
600 Completed 6 hour Course
700 Completed 7 hour Course
800 Completed 8 hour Course
1000 Completed Procurement Topic 1-3

You can check your badges and points by click View My Badges on the Dashboard.

ICN eLearning Portal View Badges How-to screenshot 1

My Badges and Points will show you how many total points you have, the badges you have been awarded and the badges you have not yet been awarded. From the My Badges and Point you can also click on the Leaderboard link to show where you land on the leaderboard of all of ICN’s users.

ICN eLearning Portal My Badges How-to screenshot 2

The External Training section allows you to import trainings and certificates taken from outside sources into ICN’s eLearning Portal. It is a way for users to keep a transcript of all of your trainings in one location. You can do this by clicking View My External Training on the Dashboard.

ICN eLearning Portal Import External Training How-to screenshot 1

Click New activity to add an external training.

ICN eLearning Portal Import External Training How-to screenshot 2

Add in the necessary information. Click UPLOAD to import a certificate and then click COMFIRM.

ICN eLearning Portal Import External Training How-to screenshot 3

Clicking COMFIRM will add the external training and certificate to your External Training list.

ICN eLearning Portal Import External Training How-to screenshot 2

The Mobile App allow users to access their ICN eLearning profile directly from their mobile devices. Through the Mobile App, users can easily attend courses and engage with learning objects via channels.

The Mobile App is available for both iOS (including iPads) and Android devices. Additionally, users can access their profiles via web browser on your mobile devices, and will see a fully functional mobile version of your platform instead of the desktop version. Users can download the app by searching for “Docebo LMS Mobile” in the Apple Store or in Google Play.

Logging In

  1. There are two ways to access ICN’s eLearning Mobile Portal.
    • The first way is going to theicn.docebosaas.com on a mobile device. You will automatically be directed to the mobile version of the ICN elearning Portal.
    • The second way is to download the app “Docebo LMS Mobile” in the Apple Store or Google Play. To access the app, tab on the app’s icon to launch it.

ICN eLearning Portal Mobile Learning How-to screenshot 1

On the first page, type in theicn.docebosaas.com in the text box and press Next.

ICN eLearning Portal Mobile App How-To screenshot 1

Type in your username and password to log in. You can also flag the option to Remember Me on this device so you don’t have to login again every time you launch the app. Then click Sign in.

ICN eLearning Portal Mobile App How-to screenshot 2

Taking a Course

1. Once logged in, a user will see three sections called “Channels” organizing courses into:

  1. Continue to watch and learn – courses in progress
  2. New invitations and subscriptions – course users have registered for but not started
  3. My learning activity history – courses completed

2. Click on a course to begin.

ICN eLearning Portal Mobile App How-to screenshot 3

3. Click the course material necessary to begin.

ICN eLearning Portal Mobile App How-to screenshot 5

4. Inside the course material, user can use the arrows in the bottom-right corner to move throughout the course.
Click the   to access the course menu including   the course outline, resources, and help buttons.

ICN eLearning Portal Mobil App How-To screenshot 6

Mobile App Limitations

  1. User self-registration is not possible in the mobile app. You must create profile on a desktop or laptop to gain access on a mobile device.
  2. Course catalogs are not available. You must enroll in courses on a desktop or laptop. Courses will then be available to take on a mobile device.
  3. Certificates of Completion must be accessed on a desktop or laptop platform.
  4. You cannot access survey learning objects in courses at this time, but the support for surveys will be added soon. ICN’s course evaluation is required for completion of a course. This will have to be completed on desktop or laptop.
  5. Course material play smoothly in offline mode only if they are completely encapsulated, meaning that they do not reference any external websites. If you run into an external website link in course material, you won’t be able to view it when viewing the course offline.
  6. The offline player is only applicable for the mobile app, not the mobile browser version of the platform.
  7. You cannot access webinars from the Mobile App.
Supported Desktop Browseres Internet Explorer (IE10 and IE11)
Microsoft Edge*
Mozilla Firefox*
Google Chrome*
Safari
Supported Operating Systems Microsoft Windows 7 (or higher)**
OSX (Last two major releases)
Most LInux Distributions
Supported Mobile Operating Systems iOS9
Android 4.2
Supported Mobile Browsers iOS: Default browsers in version 9 and above
Android: Defualt browser in version 4.2 and above
Browser Settings JavaScript must be enabled
Cookies must be enabled
localStorage must be enabled

* Brower notes

Microsoft Edge, Firefox, Chrome and Safari follow a continuous release policy that makes difficult to fix a minimum version. For this reason, following the market recommendation ICN will support the last 2 major version of each of these browsers.

**Note for Windows XP users:

Windows XP is no longer supported by its original vendor, Microsoft, but if your organization has internal policies that have extended the use of Windows XP, ICN recommends that your PCs be migrated to MS Windows 7 or above at your earliest convenience. Although we are not in a position to guarantee the service on a no longer operational operating system, ICN still has customers running Windows XP who adopt the eLearning Portal. If you are unable to upgrade your PCs at this time, we recommend installing the latest version of Google Chrome, as a temporary solution.

ICN strongly recommends that users maintain updated operating systems (both desktop and mobile) aligned to the latest release made available by the respective vendors.

Some issues in the eLearning Portal can be resolved by clearing your browser’s cache. Please see the instructions below for the browser you are using. After clearing your cache go back to the eLearning Portal and your issue should be resolved.

Internet Explorer

Click the Gear in the top-right hand corner of your browser.

ICN eLearning Portal Browser Cache How-to screensot 1

Click Internet Options

ICN eLearning Portal Browser Cache How-to screensot 2Click Delete under Browsing History and then wait for your browsing history to be deleted

ICN eLearning Portal Browser Cache How-to screensot 3

ICN eLearning Portal Browser Cache How-to screensot 4